How We Do

Prince computers
Prince computers

15-16, Ground Floor,
Gupta Tower, Ring Road,
Commercial Complex,
Azadpur, Delhi-110033,
India.

Telephone:

98 11 1078 24
91 1127675215,
27678179, 28877110

Email ID:
contact@princecomputer.in

 

 

 
Prince computers offers a complete family of on-site, field and Remote maintenance support solutions. Our economies of scale and proven best practices enable us to pass on significant savings to our customers while delivering the highest standard of service.

 

  • On Site support: Support for critical systems is usually offered through On-Site Service that  includes help desk technical support, replacement parts guarantee and on-site labor, ensuring that an experienced engineer mans the client site, with the right parts, according to the terms of the customer’s Service Level Agreement (SLA).
  • Field Support: The field support service offers top-ranked service and support for non-critical systems, where downtime does not significantly impact productivity or revenue. With single point of contact, you may choose from the bouquet of 4-hour, same Day or next day SLA package with multiple options ranging from hardware support, software support resolution, lifetime telephone-based troubleshooting and remote support.

 

  • Remote Support: Our innovative secure and easy to use advanced screen-sharing technology enables us to quickly and securely solve your computers problems or challenges while you watch and learn wherever you may be.  Fast, Easy and Secure, we can trouble-shoot or walk you through computers challenges just like we are sitting right there with you. Even when you are overseas!
  • Help Desk Support: Prince also offers its customers a unique proposition to outsource their help desk services.  The Help Desk is the first contact point for logging-in, any service specific issue, or system breakdown at locations directly by the customers. The Help Desk seamlessly integrates all functional groups such that any call is identified, escalated to the appropriate level and rectified in the shortest possible time. The Help Desk is manned 10 hours a day and every incoming call is registered by a call coordinator and a ‘Problem ticket’ is opened. The call coordinator is the process-owner for that particular call and he processes the call right from it being received till the customer assures that the problem has been rectified and the ‘ticket’ is closed. Prince’s customized application package provides intricate customer details and facilities to trace the status of the problem solving process.

 

Our Approach to Systems Maintenance

• Multivendor Hardware Maintenance: HP, IBM, Dell and Sun
• Operating System Technical Support: Windows, UNIX and Linux.
• Help Desk Technical Support: Level 1 through Level 3
• Real-Time Fault Alerting and Proactive Monitoring
• Best-in-Class Parts Inventory Management & Field Engineering Organization
• Customized SLAs

 

Prince's Value proposition
  • Improved customer experience
  • Single point of contact
  • Big strength AKAL employed technicians
  • Service all major brands
  • Maximized systems integration
  • Streamlined repair processes
  • Business Process Management System including ISO Certifications
  • Technology-rich infrastructure
  • Turnkey operation
  • State-of-the-art Call Center
  • Centralized billing & reporting
  • A complete service process
  • Recognized and trusted brand